Your travel insurance claim is very important to us. CSA Travel Protection is committed to providing prompt, fair and equitable claims service. Filing a claim on your travel insurance plan is easy. Simply download the form(s) you need, provide any necessary information and submit it to our claims group.
Forms with similar reasons are grouped together. Download the form(s) you need using the links below. We have included instructions as well as additional forms you might need with each claim form. Once you have completed the form(s), include any required documentation to support your claim and send to us via email or fax for faster processing. Claims documents can also be sent in through regular mail. The forms on this page are only for CSA Travel Protection claims. If you have a Generali Global Assistance travel insurance plan, file your claim at our new website.
Don't see your question here? Give our Claims Department a toll-free call at (800) 541-3522.
Claims need to be submitted within one year after a covered loss, but should be submitted as soon as possible.
We can accept emails up to 10 MB. If your attachment is larger than 10 MB, you can send multiple emails, or send by fax or mail.
We require proof as we are providing a benefit and we need to be sure that we are providing that benefit in a fair and equitable manner. Proof of payment provides us with proof of what was paid, when payment was made, and who was paid, supporting that there has been an economic loss.
Yes, since the reason for cancellation/interruption was the sick/injured person, we need to have a physician’s statement and/or medical records. We will also need a signed Patient Authorization from the person whose sickness or injury caused the claim.
Description/name of supplier refers to the company from which you purchased goods or services, for example the cruise line, hotel name, tour operator, travel agent, Expedia, etc.
If we have not received the requested documentation from you within the stated time, your file could be closed. However, upon receipt of the requested documentation, we will reopen your claim for further processing.
Submit your form(s) and documentation to CSA. For fastest processing, please email or fax completed form(s) and required documentation.
Toll-free nationwide: (877) 300-8670
International: (858) 810-2025
CSA Travel Protection
P.O. Box 939057
San Diego, CA 92193-9057
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